Positive reviews are encouraged, but if you feel you have an issue with us or are really ticked off for some reason then please let us know - we would much rather face a problem head on than let it fester or leave you with a poor feeling about The Village. You can always contact each store's General Manager directly, or send an e-mail over to [email protected] and we'll look into it. This is a people-intensive business rife with complexity, and mistakes and misunderstandings occur, but we find that the vast majority of issues can be resolved when we do a better job at communicating with you.
If you are inclined to take the time to write a review, the best place you can do so is on national sites such as Google, Facebook, even Yelp. We suggest you stay away from automotive-specific sites such as cars.com or DealerRater or KBB or Autotrader or Carfax – these sites provide helpful services, but their primary goal is to attract web traffic to their own platforms. We would much rather your words be out in the open where everyone can see them.